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Customer Reviews

sales

5

Its the second car I've purchased with Specialist cars and came back as my experience with them has always been good

04 December 2018

service

2

A little disappointed with the overall experience car went in with mini assist breakdown and was there for two weeks. It is meant to be seen within 72 hours.

04 December 2018

service

5

A problem was picked-up which had nothing to do with the reason the car was there having a brake fluid change. I was very grateful as it required a tyre change.

01 December 2018

service

5

Dealt with issue promptly .

28 November 2018

service

4

Hard to see it being anything more - it was a straightforward mot

27 November 2018

service

5

Convenience

27 November 2018

service

4

Great customer service. Like receiving the video from the technician

27 November 2018

sales

5

All staff are pleasant and knowledgeable and do not patronise as we have experienced in the past from sales staff

23 November 2018

service

5

They were efficient polite well mannered and did exactly what they said on the time they had agreed

22 November 2018

service

4

Everything went smoothly

20 November 2018

service

5

Service is always to a high standard

20 November 2018

service

3

Car was not washed after being in for 2 days

19 November 2018

service

5

Alls good

19 November 2018

service

5

Whole process was easy start to finish - from booking the apptmt (getting a reminder, flexible on options for dates) through to drop off and collection, plus easy report on work completed and findings.

18 November 2018

service

5

The staff and always friendly and helpful

16 November 2018

sales

5

Sales rep Darren Stone was very helpful

15 November 2018

service

3.5

See above - plus wrong booking quickly rectified.

14 November 2018

service

3

Asked for a quote on re-fitting bonnet stripes, still waiting

13 November 2018

service

5

I don’t think there is any improvement to be made. The only slight issue was the wait to get the service booked in as you were busy.

13 November 2018

service

3

originally when booking in I asked if my mini was covered by my mini TLC xl package and was told yes. When I dropped the car in I was told no

13 November 2018

sales

5

Fantastic service from start to finish.

13 November 2018

service

3.5

The car was washed and the work completed.

12 November 2018

service

5

Given advise over the condition of the car

08 November 2018

sales

5

Great salesmen

07 November 2018

sales

5

From the welcome coffee- friendly informative staff to the delivery of my car- I was updated via email throughout . I was also able to call the salesperson directly

07 November 2018

service

5

although there was an issue with my car (smashed windscreen on route), they sorted it out with no fuss

07 November 2018

service

2

Our car was booked in for 10.15 (sit and wait) having arrived at 10.00 on 27th Oct. I did not see the car move until about 11.30 and therefore spent far more time there than I expected.

07 November 2018

service

4

tyre pressures were incorrectly set

06 November 2018

service

5

Staff were courteous and the service was handled efficiently

06 November 2018

service

5

They did everything they promised in the timescales we agreed

05 November 2018

service

5

Can’t fault anything a man even collected and returned my car to the house

03 November 2018

service

5

You fitted the service in at short notice so my daughter could use the car to get back to her teaching job after half term - fantastic support - thank you

02 November 2018

service

5

Always treated like someone soecial

02 November 2018

service

3

The driver who was supposed to get me to work on time, phoned in sick but they helpfully came and collected it from my office and returned it

01 November 2018

service

5

It took no time at all but I was made comfortable in the customer area with tea, biscuits and newspapers.

01 November 2018

service

5

Excellent communication throughout, good value & carried out the work as promised & within the time frame.

30 October 2018

service

3

I was told the car was ready but when I came to collect I had to wait about 15 mins for someone to bring the car round . I was in a rush because of picking up a grandchild so didn’t appreciate the wait time .

30 October 2018

service

2

Same as above. The garage also accidentally left the engine coolant cap off which resulted in my engine almost overheating.

30 October 2018

service

1

Continuing from above, I then had no car that evening and also had no further updates. I had to assume the car was ready when I turned up the following morning. My contact, when I asked what had happened, apologised but hadn't seen note to call.

30 October 2018

sales

5

Laura was knowledgeable, and was able to answer any questions I had, and kept us informed of the delivery process.

28 October 2018

service

4

I turned up on spec at 3.30 pm & found the car in the car park, obviously ready for collection, washed & valeted. Despite being informed of my arrival it then took an hour to be seen & the paperwork was not ready

27 October 2018

service

5

Pleased with the service and did a great job.

27 October 2018

service

5

Helpful staff

26 October 2018

sales

5

Excellent attention and service throughout the process.

25 October 2018

sales

5

Time was taken to explain everything I needed to know, in a clear and concise way.

25 October 2018

service

4

Got the service I was quoted for

24 October 2018

service

5

My problem was solved, an accurate answer as to how long it would take, and everyone was most helpful.

24 October 2018

service

2

Took way too long for a brake fluid and pad change. Headlamp bulb blew when leaving, and none in stock. this is common part to hold.

23 October 2018

service

3

Waiting times for collecting car , dropping keys off , no phone call to update on progress

23 October 2018

service

5

The service was easily arranged, undertaken on time, and totally satisfactorily. I was treated with great courtesy and kept informed of progress.