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Customer Reviews

sales

5

The car was ready, the handover informative and friendly and it was quick.

09 October 2018

sales

5

George was great, Answered my questions and kept me updated. I didn’t feel at all pressured the whole transaction was seamless.

09 October 2018

service

2

Vehicle still shows that service required

08 October 2018

sales

5

Nothing was ever too much and Darren has been brilliant keeping me up to date with the whole process

06 October 2018

service

5

Wheel was damaged putting car on ramp for service. Mini owned up and are having car back in to repair. Replacement car being given for duration.

06 October 2018

service

3

All good except the reception/telephone handling was inconsistent and frustrating

04 October 2018

service

5

Service , warranty , and Mot carried out satisfactory at the one visit.

04 October 2018

service

2

Told that car was ready although still had to wait over 20 minutes at service dept to collect it

04 October 2018

service

5

Prompt and clear communication, very welcoming, remembered small details about me, friendly personal and efficient service. IT helps make my decision to stay with the brand

04 October 2018

service

5

great overall experience that I haven't experienced with other car manufacturers.

02 October 2018

service

4

The service picked up that I needed a new front tyre but failed to spot the wheels needed realignment Why did you not offer to put new tyre on and re align wheels when you had the car ?

02 October 2018

sales

5

The staff are excellent, especially lovely Laura. Thank you.

02 October 2018

service

5

Had a issue with my brakes wasn’t sure what the problem was. Kerry was my advisor on the day and she kept me in the loop the whole time and didn’t carry out any work without my consent.

01 October 2018

service

3.5

Late in completing the service and MOT. Poor washing. Had to wait at the reception whilst the receptionist finished his filing which made me feel rather unwanted.

29 September 2018

service

5

Great customer service

26 September 2018

service

5

Excellent service

25 September 2018

service

4

There was an initial mix up and my web enquiry/email was lost so I could not get the day I wanted or someone to collect my car

25 September 2018

sales

5

As above, George was very professional and friendly

25 September 2018

service

5

as above

24 September 2018

sales

5

slight delay in the car being ready so Kate arranged for me to have her demo car and then personally delivered my to new car to me with flowers and balloons. She gave me a full hand over showing me everything and even stayed late to do this for me!

24 September 2018

sales

5

I dealt with George Eales who was an extremely pleasant and helpful young man.

24 September 2018

service

4

It was hard actually booking an appointment but after that all went well.

21 September 2018

sales

5

George and his colleagues have been super supportive and informative from the day we first viewed the range of cars

19 September 2018

service

4

Have to go on trust all jobs were done but i was notified shortly afterwards by Mini my tyre pressures were too low.

19 September 2018

service

5

Booked and completely while I waited . On time

18 September 2018

service

3

My service and MOT were not finished on the day I brought the car in. The MOT was not done and the car had to be kept in overnight and the MOT done the next day. Not good.

18 September 2018

sales

5

The sales consultant was knowledgable and professional. She listened to my needs and provided excellent advice without being pushy

18 September 2018

service

3

The video I was sent from the technician recommended a part being changed and when I spoke with the person in the showroom he said don’t worry about it. So not sure why you send the video making the recommendations.

16 September 2018

sales

5

Had a 48 hours loan test car. Really didn't expect much difference over my existing mini but the new one rides much so I decided to change.

13 September 2018

service

5

Excellent Service. Customer Friendly Staff and Great Facilities.

13 September 2018

service

5

Efficient, friendly, reasonably priced

11 September 2018

service

3

The person in chg of service wasn’t there when we collected it so we were not told what was done on car apart from video

11 September 2018

service

5

Staff very polite and accommodating and the work completed within the agreed time.

10 September 2018

service

5

Carried out a successful service and addressed all my queries.

10 September 2018

service

5

All the positive qualities there are about "service"

09 September 2018

service

5

Friendly service nothing to much trouble

06 September 2018

service

3.5

Great service. Could’ve been updated a little earlier on what was happening with the car, even if it wasn’t being looked at yet, would’ve just been nice to know that.

30 August 2018

service

5

Everything done as requested

28 August 2018

service

5

Only went in for a small part to be replaced, yet my car was washed and returned immaculate

27 August 2018

service

5

Small service but technician noticed tyre badly worn/dangerous level!. I was given a car overnight and they replaced it the next day- could have sent me home in it but didn't!

23 August 2018

service

5

as above, they are very helpful and I can continue working or be taken to station to allow me to function whilst waiting

21 August 2018

service

5

service advisor very polite and my car was serviced and washed ready for me to collect in good time

20 August 2018

service

2

Attitude of staff member when dropping off / collecting. Didnt ask if anything particular to look at for the car in the service & somewhat disgruntled when I asked. Also loudly said she was going to lunch when I arrived to collect it. Not impressed.

16 August 2018

service

5

Loved the drop off and collection to station

07 August 2018

service

5

They were most accommodating in fitting an urgent repair into their schedule.

07 August 2018

service

5

Fixed a small problem under warranty. Washed the car as well.

05 August 2018

service

4.5

Service was undertaken to time. Handback was a little rushed

05 August 2018

service

4

Estimated timings never accurate. I work for myself and any time I'm in the garage is a loss of earnings.

03 August 2018

service

5

Excellent service. Excellent free coffee machine & facilities while we waited.

03 August 2018

service

3

Was left waiting for more than 10mins for someone to help when I collected car as the person dealing with it wasn’t at his desk. I had to ask for someone else to deal with it as I couldn’t wait longer, especially as there were staff not serving.