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Customer Reviews

service

5

so professional, polite, refreshments available, clam, purposeful atmosphere - almost like an airport waiting lounge

11 October 2017

service

5

Excellence in service

10 October 2017

service

5

Expected to pay loads but didnt

09 October 2017

service

5

Fast service while you wait. Free car valet

09 October 2017

service

4.5

no problems, always quick

05 October 2017

service

4

Wish they had hoovered the boot as well as the inside of the car.

05 October 2017

service

5

Staff were very quick to offer refreshments and answer any questions that I had

05 October 2017

service

5

When I delivered my car for its 1st service the treatment I was made very welcome professionally by all staff.

05 October 2017

service

1

VERY disappointedI ran BMW cars for many years with faultless Service at Stevenage. My Wife’s Mini went in for MOT and end of warranty inspection. She drove away and within 5 miles, the vehicle reported the need of a litre of oil!

05 October 2017

service

5

.

04 October 2017

sales

5

I am always comfortable and confident buying my Mini at Specialist Cars

03 October 2017

service

3.5

No reason

02 October 2017

sales

5

Regular updates on my new car were given throughout the whole process, which was great. I am pleased with how much the staff cared and really made an effort to make it exciting.

26 September 2017

sales

4

Always receive good service from the dealership at Stevenage.

26 September 2017

sales

5

I felt comfortable and relaxed in the showroom, the salesman was attentive and business like without being overbearing.

18 September 2017

service

4

As above

16 September 2017

sales

5

Laura Marshall answered all my questions and kept me informed at all stage. On the day I collected my Mini she ran through the controls and to make sure I was happy

12 September 2017

sales

5

I don't have any comments to add.

12 September 2017

service

5

Always very helpful with queries. My car was recently serviced and the driver who collected and returned it was extremely careful ensuring that the car was parked far enough from a low wall that it didn't catch the bottom of the door - real care??

09 September 2017

sales

5

Sale team great and Sophie very warm and friendly.

05 September 2017

sales

5

All went very smoothly

04 September 2017

service

4.5

My car was fixed.

02 September 2017

service

4

Was a little pricey but you get what you pay for

01 September 2017

service

5

They fitted me in at short notice and the service was great.

31 August 2017

service

2

waited 45 minutes when I dropped off my car for service to receive a loan car which I had already booked as need to get to work. When I collected my car told car ready this took 30 minutes to get my keys no acceptable

31 August 2017

service

3.5

The prices are very high.

22 August 2017

sales

5

It was a great experience from start to finish.

18 August 2017

service

3

Was kept waiting when I collected my car though there were a lot of staff no dealing with other customers.

11 August 2017

service

4

Personal service, only criticism would be that I was told it would take 1 hour and half ended up being just over 2 hours but this wouldn't stop me from using or recommending in the future.

11 August 2017

service

5

Never had a bad experience in the years I have been dealing with mini

08 August 2017

service

5

Very efficient

05 August 2017

service

5

Everything asked for was done efficiently.

04 August 2017

service

5

Waited while my car was serviced. Waiting area very comfortable with TV, free drinks.

03 August 2017

service

1

I'm not even certain that the tyre I paid to have changed was changed and my car wasn't even cleaned very well- standards are slipping

02 August 2017

service

5

Again excellent customer care. Kept me up to date and explained the results of the service.

01 August 2017

service

5

Very smooth and easy with no issues

01 August 2017

service

5

Car is always returned in pristine condition - nicely cleaned.

01 August 2017

service

5

Excellent service

31 July 2017

sales

5

Good service

29 July 2017

service

5

All of the above!

26 July 2017

service

4

Booked in for a pit stop service on line but when I arrived this had not been requested. However they did manage to then get the service completed in 2 hours.

26 July 2017

sales

5

Laura Marshall was informative without a hard sell, nice aftercare too

26 July 2017

service

4

Good customer service given when organising MOT.

25 July 2017

service

5

Took longer than expected to get the car back to me

25 July 2017

service

5

Good service and communication it's a shame sales do not operate with the same level of respect

24 July 2017

service

2

See above

20 July 2017

service

5

Work carried out was done without any problems.

20 July 2017

service

5

Very easy, quick and trouble-free experience