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Customer Reviews

sales

5

The whole process was very easy and the member of staff who I dealt with was helpful and friendly

17 June 2017

sales

5

It all went to plan and there were no issues. The car was delivered before the expected date

14 June 2017

sales

5

Very easy, hassle free experience.

14 June 2017

service

5

Fixed the car under warranty and has a loaner

14 June 2017

service

5

Work do well and courteous staff

13 June 2017

service

4

Would have been 5 stars if the car had arrived back in same condition went.Work was done on roof and then roof not fitted correctly and car dropped back.I cannot believe that this was not seen by anyone before I got car.

13 June 2017

sales

5

Emily was very informative and was able to answer all my questions.

12 June 2017

service

5

Great communication from start to finish

12 June 2017

sales

4

staff very knowledgeable, and approachable, and patient. While we were at Stevenage, a parent had brought in the most unruly children that caused havoc and chaos, in fact they were annoying, your staff were very kind and patient.

06 June 2017

service

4

Everything went swimmingly until some old guy took 20 mins just to get my paperwork together!! Really if it takes that long maybe he needs a new job!

05 June 2017

service

5

excellent service from all staff, polite and friendly

05 June 2017

service

4

Very happy

02 June 2017

sales

5

I am satisfied with the overall outcome. Communication was great. Only downfalls of mini itself would be the lack of temporary insurance and being rejected for part exchange initially.

01 June 2017

service

4

It was easy and quick to book an appointment, Specialist Cars Stevenage were quick and efficient. They also were able to help me out when I discovered I'd left my keys in the car when I got home! Specialist Cars sent a driver out with my keys :)

30 May 2017

service

2

passenger side wiper blade rubber split - not replaced. number plate bulb blown - not replaced. windscreen washer bottle not refilled. All small items admittedly but it leaves one wondering if they missed these, then what else was missed?

29 May 2017

sales

1

Car had mud splatters down the drivers side. The lady sales person obviously needed to be elsewhere and unsatisfactorily rushed us through the whole process and out of the door as fast as she could. Car was not registered in Mrs Watson's name.......

23 May 2017

service

4

The point of contact was very polite and telephoned me to let me know my car was ready for collection ahead of schedule.

23 May 2017

service

4

positive greeting, confirmed jobs being done and time, offer to wash car. Disappointed that my car was brought to the front of building, then sat there for 25mins before some one approached me to say me car was ready!

23 May 2017

sales

5

Other than for a confusion over a roof decal which was quickly sorted out we got the car we wanted at a price we were happy with

22 May 2017

service

3

Overall my experience was good but a follow up question arose about the work carried out less than one week later and the response to deal with my problem was very unsatisfactory.

22 May 2017

service

5

My car was collected from my home and repaired within a day, under warranty. Both the MINI emergency service and Specialist Cars were impressive.

20 May 2017

service

4

The service is excellent

19 May 2017

sales

4

Laura was really helpful, responsive to queries and made it a fun experience

17 May 2017

service

5

The service was completed quickly and thoroughly - I particularly liked the video which was sent through to me.

16 May 2017

service

5

I thought I was going to have to argue it out with you over warranty. But that was not the case far from it. You done what I wanted and more.

16 May 2017

service

5

Staff are friendly and car was dealt with quickly and efficiently

16 May 2017

sales

5

Did what they said they would, car delivered on time and as required, good communications, friendly helpful people.

16 May 2017

service

3

I felt 2hour wait was far too long for Mot

15 May 2017

service

5

Own mini reception, personal service, kept up to date with progress of car, returned to me beautifully clean

15 May 2017

sales

4

Nothing out of the ordinary for purchasing a car. Smooth process.

10 May 2017

service

4

Although I was not in a hurry for my car to be returned it would have been nice to have been given an approximate time. It was finished at lunch time.

09 May 2017

service

5

friendly and fast service

09 May 2017

sales

5

This is our second purchase of a new Mini from Specialist Cars in Stevenage. A special thank you goes to Laura for all the work & effort that she did for us, nothing was too much trouble & we were kept informed along the way. would recommend.

09 May 2017

sales

5

The sales assistant was very helpful from when I first inquired about a new mini, to keeping me in touch with the delivery of my car, it arrived on time and I was given very helpful guidance around all the buttons etc!

07 May 2017

sales

2

Mini was delivered late and when we picked it up salesman was not even there

05 May 2017

service

5

Very professional and kept me informed at all stages.

02 May 2017

sales

5

First class salesman

01 May 2017

sales

4

I was very satisfied with the sales knowledge and support I received from Emily in Stevenage Mini Sales , who got things done as quickly as possible. BMW finance took a huge payment from our account when they had already been paid causing a problem

27 April 2017

service

3

converter replaced but green parallel parking light still comes on sometimes when I reverse.

22 April 2017

sales

5

Excellent customer service from Sophie McBroom and Matthew Woodams. They always look after me!

22 April 2017

service

5

Very efficient service

19 April 2017

sales

5

We have dealt with Laura when purchasing another new mini last year and we like her abilities

19 April 2017

service

2

I booked the service two months in advance and two days before the service, I received a call saying that there were 3 people booked for the same date and time and can they give me a later time. Not good at all

19 April 2017

service

5

Everything done as promised and left lovely & clean!

18 April 2017

sales

4

Car was not clean when we collected it.

17 April 2017

service

5

Easy booking, thorough check, clean car and replaced faulty seat at the same time.

13 April 2017

sales

5

Easy Professional And delivered promise

12 April 2017

sales

5

Professional and helpful. Contacted when they said they would. Documentation all presented well. Good handover on collection of vehicle.

11 April 2017

service

5

Completed exactly as stated.

09 April 2017

sales

5

Very good communication with the mini centre from start to finish