Everything I asked was handled.
Everything I asked was handled.
Service process and communication went very smoothly. Courtesy car offered as well.
Work was completed quickly.
I spent a long time on the phone with my initial enquiry, Laura was very patient talking me through my options, allowing me time to make the right decisions for me. The delivery was arranged for a convenient time and everything was clearly explained
I dealt with Charlie Dennis when purchasing my car and he provided an excellent service. He was knowledgable, helpful and very genuine. He went the extra mile with everything.
Jobs done as requested, car available before 4pm.
As above service completed and I was kept informed of work due costs outcomes etc
No issues, happy
Great! Even when I had an issue with my wind screen wipers they had them fixed as soon as they could.
Friendly knowledgeable welcome, car ready when advised. Clear understanding of what was reqd
Best garage I've visited for my car, fast and professional with great customer and car service.
All covid secure without losing any elements of fantastic customer service,
In almost 3 years I've had my Mini I've felt a valued customer. I felt covid-safe while waiting on the premises. I was informed of any issues or changes that occurred on the day. I was also reminded of my service on the day before it.
Faheem was excellent!
It was very efficient, and I loved the video!
Delighted. Despite the current lockdown situation the attention to detail, care and attention was a breath of fresh air The Mini Cooper is cool car I love it
Kept to timings. Pleased with service. Video was a nice touch
Great service from Faheem, really made us feel we were making the right decision, not pushing but informative and incredibly helpful.
It was very good. It only missed out on completely satisfied because you couldn't hear the audio above the background noise on the video they sent.
Everything went as planned
The centre is welcoming, the staff professional and the set up they have during this pandemic to still offer customers a good service is excellent
No fuss, service with a smile.
Good customer service and work
Staff very polite and helpful
The actual work was done to a good standard
Happy with the visit service adviser was really good and helpful.
I had every confidence in Raymond who carried out the service in doing the very best job he could
Completely. The video report was a really nice touch.
When I picked my car up it was quick and easy, I didn't feel rushed at, quite the opposite great customer service, so thank you
Charlie was polite and efficient throughout the process and, given Covid restrictions, in person too.
Took my MINI in for its EWC, MOT, Brake Fluid, 2 x wheel refurbs, trim replacement and a new headlight! Slower than you would maybe hope for but a job well done, with a smile and ultimately at a good price.
Slotted me into have my car tyres fixed without an appointment and even offered me coffee too! Wonderful kind team
Nothing was too much trouble.
Beckie was thorough and polite and knowledgeable
Very helpful and pleasant staff.
I found the service from your staff on the day was exceptional. Your drivers were extremely friendly and had everything in place due to Covid and i was kept up to date on my car through out the day
Everything was taken care of, it took 90 minutes, was offer water or coffee.
Service second to none !!
As answer 1
The same as previous answer
Simple, and they were very responsive and quick
same as above
Let me know what was happening, kept in touch, excellent Covid precautions, polite
At the end of day job was done under warranty