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Customer Reviews

service

5

Angel in the service department was amazing. I had a problem that was dealt with efficiently and BMW paid for the repairs.

22 November 2021

service

5

Always professional and friendly.

21 November 2021

sales

5

Always great service from Laura Marshall. Already had 3 Minis from her with two more on order.

16 November 2021

service

5

Problem solved,

16 November 2021

service

5

Exactly as expected and kept well informed by Angel.

15 November 2021

service

5

Staff very friendly, talked through what was happening

10 November 2021

service

5

Easy key drop off. No parking problems. Improved and speedier collection process than on many previous visits. Kept me informed of progress.

09 November 2021

service

5

very good service and attitude and politeness. special thanks to simon clark very helpful very high commendation.If all your staff are as good as Simon Clark i will not have any hesitation recommending you to friends and family

07 November 2021

sales

4

Everything was organised

04 November 2021

service

5

I know the staff at Specialist Cars and I have an excellent rapport with them. They always look after me.

04 November 2021

service

5

The customer experience for servicing has ben improved. Wait times at drop off and pick up have been reduced from my experience a couple of years ago.

30 October 2021

service

5

Very friendly & courteous staff.

30 October 2021

service

4

Car retest was prioritised and my wait time was minimal - only just over 30 minutes. Very efficient member of start who had been supervising my car kept me well informed.

29 October 2021

service

5

First time I've used the dealership and felt valued.

29 October 2021

sales

5

The staff were helpful and knowledgable.

24 October 2021

service

4

Always very easy to book and get answers to queries

21 October 2021

service

5

All the people I've dealt with at the Stevenage Service centre have been friendly , welcoming and very knowledgeable. The feedback from the service was very thorough and helpful.

21 October 2021

sales

5

Knowledgeable sales staff and simple ordering and collection

21 October 2021

service

5

Very informative and attentive

21 October 2021

service

5

Easy drop off and collection

19 October 2021

service

5

They did the job quickly and professionally

18 October 2021

sales

5

No problems

17 October 2021

service

4.5

From booking to completion of job, all staff helpful

15 October 2021

sales

5

Went to all lengths to give me a great deal on the car.

12 October 2021

service

3.5

A few issues left unresolved. Didn't get a promised call-back. Generally, other than main problem above, everybody was courteous and helpful.

11 October 2021

sales

5

From coming in and feeling welcome, to the whole process of build and communication throughout. Ive been buying cars for years and Charlie stands out as one of the best.

11 October 2021

sales

5

A great purchase experience from start to finish. Specialist Cars always kept me informed regarding delays due to chips.

11 October 2021

service

5

Excellent and efficient service

10 October 2021

sales

5

Emily was brilliant and kept us informed. She is a pleasure to deal with.

09 October 2021

sales

5

Our sales representatives, Emily Browning and Matthew Wren were excellent, very friendly, professional and made you feel at ease throughout the whole purchase process.

08 October 2021

service

5

Always welcoming, on time

07 October 2021

service

5

Excellent customer service and kept us fully informed throughout the work

06 October 2021

sales

5

Updated me when they could despite it being a difficult time through the pandemic.

05 October 2021

sales

5

Laura was amazing through the whole process. She was patient and answered all my questions, supported me through the process of sourcing a charger and kept me up to date with the timings for delivery. When the car arrived, Laura made time to talk me

05 October 2021

service

5

Very efficient, kept me informed

05 October 2021

sales

5

Very helpful

28 September 2021

sales

5

Well looked Ater

24 September 2021

service

5

Can needed an MOT & no up-sell was tried. Also team member was easy to deal with & called when he said he would.

21 September 2021

service

5

Excellent

17 September 2021

service

5

The staff were pleasant, polite and efficient. My car was washed and serviced within the estimated time frame, which was great as I needed to wait for it to be done.

09 September 2021

service

5

Did everything I wanted without fuss

08 September 2021

service

5

All very efficient

08 September 2021

service

5

Good personalised service