Customer Reviews
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01438 760300 or email stayathomestevenage@specialistcars.co.uk

Customer Reviews

sales

4

Kate at Stevenage has been great to deal with

18 March 2020

sales

5

The staff are lovely. I've had a few Mini's now and they are always really helpful and happy to listen to any query and question that crops up. The whole experience is just really great!

18 March 2020

service

5

Nice and easy service. All employees were helpful at sorting thing out quickly - from dropping my car off, to getting the courtesy car ready. I was greeted immediately by staff with smiles and offered a seat and coffee.

18 March 2020

service

5

Excellent service

17 March 2020

service

5

nice helpful staff

16 March 2020

service

5

Friendly and efficient service in all respects - every time!

14 March 2020

service

4.5

Asked for a report on something and was given good advice, not just charged for something that didn't need doing yet.

14 March 2020

sales

4

Good customer service

13 March 2020

sales

5

Entire procedure was easy. Professional

11 March 2020

service

3

Cont from above....to see that the pads were only 70%worn. We don't do many miles in this car and so could have delayed that element. The warning light still appears - told that it is due to battery - needs to be driven more. We understand that.

09 March 2020

sales

5

All questions answered and sales person was great to deal with

09 March 2020

service

5

All the work requested was carried out and I was informed when my car was ready to collect.

04 March 2020

service

5

Lady who served me very polite.

02 March 2020

service

5

Smart, comfortable premises. Polite and respectful staff.

02 March 2020

service

4

Good service, very helpful staff.

01 March 2020

service

5

Very efficient and friendly. Good communication.

01 March 2020

service

5

So quick & accommodating.

01 March 2020

service

5

On a wait service, they kept me fully informed at all times and organised a follow up promptly in a party that was ordered in under warranty.

01 March 2020

service

5

I had requested a courtesy car which allowed me to go to work and the work was dealt with timely

28 February 2020

service

5

My car was fitted in at short notice. Staff were fantastic. Service and valet superb. Car felt like new.

28 February 2020

service

4

A lot quicker this time and not left with out know what's going on.

27 February 2020

service

5

Car under warranty but still treated like a paying customer

27 February 2020

sales

5

Charlie Dennis at the dealership in Stevenage was excellent. He was attentive, knowledgeable and supportive. First rate service

26 February 2020

service

5

Great service, very helpful

23 February 2020

service

5

Always provided good customer service. Collect and deliver the car each time which is really helpful.

22 February 2020

service

2

Originally told car would take 2 hours so could sit and wait. Turned out they needed it for 2 days.

22 February 2020

service

4

Car was collected and delivered back with no hassle by very professional person.

19 February 2020

service

4

A long wait as always

19 February 2020

service

5

Polite and helpful staff

18 February 2020

service

5

Car was ready prior to agreed time, very comfortable waiting area with refreshments

18 February 2020

service

4

booking an MOT easy, nice and clean area to wait, tv and free tea/coffee, took a bit longer however the car was washed/cleaned to a high standard

18 February 2020

service

3

Received quote for work to be done by phone & ticked to agree to cost. Imagine my confusion when the garage was trying to charge almost double when I finally managed to speak to someone. The error was due to new software I was told.

17 February 2020

service

4

It was quick and easy

17 February 2020

service

5

Very happy with service , no issues

15 February 2020

service

5

There had been a problem with booking the service but they still made room at the time with no issues

15 February 2020

service

5

Easy to arrange the service, many options available to suit a busy schedule- I chose to wait for my car- comfortable waiting area, friendly staff and coffee available. Service turnaround approx 90 mins- a video Showing me the service in progress.

10 February 2020

service

4

Labour charges are too high.

09 February 2020

service

5

The service and video are all very helpful

07 February 2020

service

4

3 hours for a service was quite a long wait.

06 February 2020

sales

5

The customer service I received was outstanding from start to finish.

06 February 2020

service

4

All good, slight issue with return of car resolved by Angle who arranged for a car for me.

06 February 2020

service

5

completely satisfied with service given from booking to collecting the car. Kept updated throughout the day via text. Good waiting area

06 February 2020

service

4

V happy with booking in over the phone & reminder call. The waiting area was really comfortable & I appreciated the sales staff coming to find me to check the car in. Shame that the hot drinks machine was out of service. Please switch the tv vol off.

03 February 2020

service

5

Very happy with the service

02 February 2020

service

2

I had to keep chasing for updates and ad I said they documented a small oil leak but didn't do anything about it or even ask me whilst the other works were being carried out.

01 February 2020

service

5

Helpful staff

01 February 2020

service

3

I was the one who would have to phone for updates. I'm still waiting for news of an item I ordered 2 weeks ago?

31 January 2020

service

4

The service itself and the experience on the day were great. The lower score was for the communication and booking call handlers.

31 January 2020

service

5

Easy to book, and completed in the time frame. The lady dealing with me (Angel) was a pleasure to deal with, very professional and a credit to Mini.

28 January 2020

service

4

A good job seems to have been done.