Angel in the service department was amazing. I had a problem that was dealt with efficiently and BMW paid for the repairs.

Always professional and friendly.

Always great service from Laura Marshall. Already had 3 Minis from her with two more on order.

Problem solved,

Exactly as expected and kept well informed by Angel.

Staff very friendly, talked through what was happening

Easy key drop off. No parking problems. Improved and speedier collection process than on many previous visits. Kept me informed of progress.

very good service and attitude and politeness. special thanks to simon clark very helpful very high commendation.If all your staff are as good as Simon Clark i will not have any hesitation recommending you to friends and family

Everything was organised

I know the staff at Specialist Cars and I have an excellent rapport with them. They always look after me.

The customer experience for servicing has ben improved. Wait times at drop off and pick up have been reduced from my experience a couple of years ago.

Very friendly & courteous staff.

Car retest was prioritised and my wait time was minimal - only just over 30 minutes. Very efficient member of start who had been supervising my car kept me well informed.

First time I've used the dealership and felt valued.

The staff were helpful and knowledgable.

Always very easy to book and get answers to queries

All the people I've dealt with at the Stevenage Service centre have been friendly , welcoming and very knowledgeable. The feedback from the service was very thorough and helpful.

Knowledgeable sales staff and simple ordering and collection

Very informative and attentive

Easy drop off and collection

They did the job quickly and professionally

No problems

From booking to completion of job, all staff helpful

Went to all lengths to give me a great deal on the car.

A few issues left unresolved. Didn't get a promised call-back. Generally, other than main problem above, everybody was courteous and helpful.

From coming in and feeling welcome, to the whole process of build and communication throughout. Ive been buying cars for years and Charlie stands out as one of the best.

A great purchase experience from start to finish. Specialist Cars always kept me informed regarding delays due to chips.

Excellent and efficient service

Emily was brilliant and kept us informed. She is a pleasure to deal with.

Our sales representatives, Emily Browning and Matthew Wren were excellent, very friendly, professional and made you feel at ease throughout the whole purchase process.

Always welcoming, on time

Excellent customer service and kept us fully informed throughout the work

Updated me when they could despite it being a difficult time through the pandemic.

Laura was amazing through the whole process. She was patient and answered all my questions, supported me through the process of sourcing a charger and kept me up to date with the timings for delivery. When the car arrived, Laura made time to talk me

Very efficient, kept me informed

Very helpful

Well looked Ater

Can needed an MOT & no up-sell was tried. Also team member was easy to deal with & called when he said he would.

Excellent

The staff were pleasant, polite and efficient. My car was washed and serviced within the estimated time frame, which was great as I needed to wait for it to be done.

Did everything I wanted without fuss

All very efficient

Good personalised service