We had a problem with the car that needed to be repaired quickly so that we could continue to use it. The centre made arrangements to fit us in that day with the repair which was done while we waited. Car returned cleaned and repaired. Thank you.

My experience at the Mini Centre was excellent, the Lady that I dealt with was professional and extremely patient.

Prompt and kept informed

See above- poor customer service, lack of communication, disorganised team and no prior check carried out on courtesy car.

George was very helpful without being pushy. Which was refreshing.

Had a slight blip as the problem I had had broken again but was quickly resolved by very helpful staff who resolved the problem immediately

Communication was informative and timely.

It was raining and all was done to make things easy and comfortable for my wife including a chauffer to take her where she wished to go and later pick her up

I had to reset the tyre monitor when the car was handed back and the clock time had been changed. Never happened before.

The Receptionist is always very good, always welcoming and very friendly, pleasant and helpful. The Service Engineer who I spoke to when collecting my Mini was very informative, pleasant and reassuring. He took time to help, explain and advise me.

Your usual friendly and honest service.

All went according to plan

George Eales is a credit to the organisation in Sales. Professional, knowledgeable and worked well to resolve issues for us. He was on holiday when we collected the car, so we waited for his return to help with problems we had.

Faheem was excellent. Quick, efficient and understanding.

See above.

Work completed to my satisfaction

The service facility is simply too busy. Long lead times to get car seen to (even as an emergency). When I picked the car up, I was left waiting for half an hour as the receptionist had forgotten to tell the service agent that I had arrived.

Excellent service - my car was collected and returned to my place of work in hitchin on the day it was serviced

The team were professional and helpful. they provided me with all the answers I needed and I feel like it was a great experience - the only issue was the late delivery as described above. Other than this, it was faultless and I love the car.

Kate Said what would happen, it did happen. Difficult to think of anything wrong. Very smooth transaction

Everything went to time

Was told it had been vacuumed but when I opened the boot (the space behind the back seats) this had been missed and was the most in need.

Great service from both Ian and Laura.

So helpful from start to finish. Something went wrong and it was sorted without any problems

The team at mini could not have been more helpful and welcoming

Laura Marshall at the Stevenage branch was super! great experience, 2nd car I have bought off of her and I will be going back :)

Same as last answer they didn't do their job properly.

Having been called to say car ready we arrived to a 35 minute wait.

Came very quickly after order. Was kept up to date with progress.

Not totally satisfied due to communication as stated above. I felt like once my order was made there was a lack of interest shown. I do not think it's appropriate to ask people to complete a survey on collection of the car in front of sales person.

My car was not vacuumed in the back, only the front mats. The car was not washed, as bird droppings were still on the roof. Even the man who drove the car back to my house mentioned it. I did ring mini but was put on hold for a long time so gave up.

Darren was fast & efficient

See above excellent service and good customer applications which helps to understand what has been done on my car. I would give overall score of 5 out of 5 and not the 4.8 this system keeps recommending which is annoying.

Friendly and professional attitude.

First class service offered. Video of inspection best idea ever as first time underneath of car has been seen by me. Used to use Barons at Borehamwood but found them useless compared to Specialist Cars Stevenage.

On time and and totally satisfied

All straight forward, courtesy car, etc.

Car arrived on time with regular updates

Friendly and welcoming

Ian and Darren looked after us as usual and always kept us in the loop with what was happening

The staff were very obliging and understood my old age request that the work be completed before the rush hour.

No contact once car was ready , email sent

Very easy apart from the finance which had nothing to do with the team at Stevenage

I wasn't updated with progress of my car with it coming in for only an ambient engine management light on. Very poor communication

Vehicle returned showing warning sign for front brake pads. Either new pads or computer reset required. Warning lamp was not showing when vehicle taken in for service.

Helpful staff

See above. Waited 3 weeks for appointment even though I said my brakes were rubbing - by the time the car was services the brakes and discs on the rear were completely shot and I had been borrowing another car.

very good service and kept well informed

Professional and efficient

Efficient service