Asked for car to be ready before school run/Stevenage rush hour but work was put back to accommodate others. Told it would be ready at 5pm. Knew, from past experience, this wouldn't be true but turning up at 5.30, still had to wait 15 mins.

Car took ages to service because the informed me they were very busy. I don't care if the have throughput issues. Also when I did come to collect my car, i was kept waiting while staff sat at their desks appearing to do nothing

No communication, no reply to emails, car took 11 weeks to repair

Your staff at Mini Stevenage have been amazing!!! Very knowledgeable ,polite and courteous . Especially George and Matt!

In my opinion they tried to rip me off on the covered service

It was good, not amazing. Time was totally off from estimated and not very well updated on realistic time frames. Why have you made the service area so corporate, it's lost it's feeling from previous.

When we first went into Specialist Cars, Laura immediately saw that we had 3 small children and so arranged for us to test drive the Countryman for 24hrs at our convenience. When we went on to purchase the car she was able to beat a quote we had.

Total mixup on their part regards booking date. Thank goodness for the telephone reminder we had received. Used this to prove our arrangement. The receptionist did her upmost to rectify the matter.

Excellent agent picked up and returned car. Disappointed that the boot of the car hadn't been vacuumed and cleaned.

This service was brilliant, but previous service have been very bad, so it's great to see an improvement but I'm hoping it's not a one hit wonder.

The staff at Specialist Cars in Stevenage are thoroughly professional and very helpful.

As above. One great thing - the receptionist greeting on arrival and the drivers that picked me up and dropped me to the station were really polite.

They are always very helpful and courteous, and they give me excellent service. The waiting area is pleasant, too.

I would like to have spoken to a mechanic or service man about the service report.

Spot on from start to finish

I'm deaf and difficult to please, George was outstanding from start to finish. Nothing was to much trouble and I was kept up to date after I had chosen the car. The team were always pleased to see me, Everything was explained in detail.

Despite having the vehicle since the morning did not look at it till the afternoon, which resulted in needing to keep the car overnight and a whole extra day. Still a problem with the vehicle that was sup[posed to be dealt with.

The front desk, especially Ian are very polite and courteous. The mechanics seem to struggle. We have had to return three times with the same problem not being fixed.

Very poor comunication

Excellent experience from start to funishy

I was kept waiting for 1.5 hours, with a 4 year old, after being told i could collect my car, this resulted in him going to bed late and ruining the next day, due to tiredness. My car wasn't even cleaned despite specifically asking for this service!

They broke my car knowing full well I'm disabled and left me without a car was not helpful in helping me just told me to contact motability

No problems adequate staff and timely.

Felt valued

It took 2 hours for an MOT, brake fluid change and end of warrant care check! I was not expecting to be kept waiting so long.

Upon collecting the car after service, no one told my husband there was an issue. Going through the paperwork we saw there was an urgent issue with glow plugs. This was confirmed when we called, but the promised return call from scheduler never came.

Really liked our salesman George Eales. He was very approachable and knowledgeable about the car. I felt I could ask him anything about the car. He was always easy to get hold of and the whole experience was great.

Very good

Nice environment, friendly staff and good service.

My Mot showed I needed a back number plate bulb. Which I agreed to. But when I came to collect the car it had not been done. The ladies was very helpful "I'll get it done. It only takes a couple of mins." sure enough a few mins but got charged £33.

Everything was fine

Service is good but feel having to pay a delivery charge to have the car delivered to the local mini garage is ridiculous. I had to pay to have your car delivered to your garage, so I could buy it from you.

I was asked to drop my car before 9am. I received a call to say my car would be ready at 5.30. I was then called at 5.15 to say my car was ready it was going for a wash and would be ready at 6.30! My car was washed with the windows open.

Once again did not do what was asked

Dropped off at work, picked up at the end of the day and service all completed under TLC with a quick wash.

My experience at the Mini Centre was excellent, the Lady that I dealt with was professional and extremely patient.

We had a problem with the car that needed to be repaired quickly so that we could continue to use it. The centre made arrangements to fit us in that day with the repair which was done while we waited. Car returned cleaned and repaired. Thank you.

Prompt and kept informed

Very positive personal experience

See above- poor customer service, lack of communication, disorganised team and no prior check carried out on courtesy car.

George was very helpful without being pushy. Which was refreshing.

Had a slight blip as the problem I had had broken again but was quickly resolved by very helpful staff who resolved the problem immediately

It was raining and all was done to make things easy and comfortable for my wife including a chauffer to take her where she wished to go and later pick her up

Communication was informative and timely.

I had to reset the tyre monitor when the car was handed back and the clock time had been changed. Never happened before.

The Receptionist is always very good, always welcoming and very friendly, pleasant and helpful. The Service Engineer who I spoke to when collecting my Mini was very informative, pleasant and reassuring. He took time to help, explain and advise me.

George Eales is a credit to the organisation in Sales. Professional, knowledgeable and worked well to resolve issues for us. He was on holiday when we collected the car, so we waited for his return to help with problems we had.

Your usual friendly and honest service.

All went according to plan

Faheem was excellent. Quick, efficient and understanding.