After my last experience I said I would never return but I did and I am kicking myself for it.

I was originally happy with the service but the driver who collected and dropped off my car neglected to tell me that I was out of petrol. I had a baby 6 weeks ago and today was the first day I could drive, got in the car and it was reading 0 miles

Love my new mini

Communication good

Very professional

Efficient, polite and helpful. Always kept me informed and double checked we were ok for booked in delivery date.

Could not fault service

Very straightforward and no issues.

Charlie was very helpful & kept me updated

Easy process and work completed as expecred

Tyres very expensive

Great showroom displaying all colours and trims which made decision making easy even though we purchased during lockdown

I was kept updated throughout the process. Kate was easy to get hold of and happy to explain the process to me.

Friendly and give me good ideas my car

every thing was relaxing and no pressure from sales staff who welcomed me with respect

Everyone was friendly and efficient

Good communication, liked the mechanic video

Quick safe easy

Good. A thorough service.

Technician was very good and they provided a solution.

Kate was great

Laura Marshall at Mini, Stevenage was friendly, knowledgeable and was the main reason I went for a new mini, having been let down by 3 sales people at nearer branches to me. She was certainly worth going the extra mile for.

Very pleased with service,

Got given all the information I needed, was kept up too date whilst my car was being made.

Nice and friendly always going the extra mile

The Mini Electric was a new model so there were certain aspects that the team had to learn... could a tow bar be fitted, the level of grant etc. It was also the first few days after the lockdown, so it was not made easy. Charlie was great.

Even during these Covid times, the check in process was quick and safe. The service was carried out exactly within the timescales advised, and the receptionist was friendly and welcoming.

I cannot fault the car or the experience that I received.

Good customer service

Solved the problem I was having with my vehicle efficiently

As before, well informed sales professionals

Had a problem and they fixed it.

Professional and friendly service.

The process went smoothly with the car being available ahead of time.

The staff are lovely, friendly and cannot do enough for you.

Listened to my requests, hosted me as I waited then cleaned my car....couldn't be better.

Helpful, efficient staff. Prompt response to email query. Could not fault the service admin team.

It was an MOT and brake pad change and all seems fine.

Within timescale, service completed, like the video.

Efficient, friendly, covid safe.

Friendly car sales person and nice to deal with

All information covered, I was informed about my insurance, through to optional colour extras/ and all pricing was made clear

The mechanic pointed out which items need attention urgently and took notice of the items which I felt needed looking at and dealt with them efficiently

Very good experienace and friendly customer service

Knowing my car had been serviced by first class technicians and knowing if there was a problem I could consult the service staff.

The service was really good and the COVID precautions were clear, sensible and ensured staff and customers remained safe.

So satisfied with the service

Good service...... no problems.

The first contact with a lady was reassuring and very helpful. When I dropped the car off the gentleman was very polite. I was kept informed of the progress by Angel and the car was ready when I was told it would be, cleaned and the fault rectified.

George Eales was so helpful, he went through all aspects of the car