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Customer Reviews

service

5

Fast efficient service

14 February 2019

service

3

Waiting and delays caused by overstretched staff, not necessarily mechanics

12 February 2019

service

5

Came for new tyre and the problem was sorted quicker and cheaper than any specialist tyre centre could offer

08 February 2019

service

5

Kept updated throughout

07 February 2019

service

4

might have liked pricing on future work mentioned. the little video was interesting.

06 February 2019

service

5

They were very informative throughout the process

04 February 2019

sales

5

As before had excellent customer service from George and the dealership.

01 February 2019

service

3

The rating would've been higher but they forgot to update my onboard computer so I had to go back to get this done as my car was still showing the service as due. This shouldn't have been necessary but they corrected the issue speedily.

01 February 2019

service

2

Wanted me to pay for petrol for a hire car to get me home when I had to bring in my car as a recall for something not my fault. When I expressed this he did not seem to accept with goodwill saying “well that’s up to you if you choose not to pay”

15 January 2019

service

4

Sort problems out , and you get a nice clean car.

14 January 2019

service

5

Friendly efficient service

14 January 2019

service

5

As above. Also, when fault not fixed first time then Ian booked my Mini in for the next day to resolve the problem.

07 January 2019

sales

5

kept me up to date the whole time

05 January 2019

sales

5

Laura was helpful, knowledgeable and friendly. She helped me select the best model for me.

03 January 2019

service

5

Every detail was explained

03 January 2019

sales

5

Laura - Great service.

02 January 2019

service

3.5

I think you get good service but the wait to pick cars up is always long, even if advisors are sitting alone at their computer. I know you can get coffee/drinks but I'd rather be in and out quickly!

02 January 2019

sales

5

Courteous staff, efficient and knowledgable

01 January 2019

service

3

I would have liked to have had the car washed but had to take it away unwashed as I had to leave.

01 January 2019

sales

5

I found the same excellent service as I had on my first purchase.

27 December 2018

service

4

Good customer service although had to wait quite a bit to collect my car this time despite having received a call earlier to tell me It was read and to come and pick it up.

27 December 2018

service

2

The problem with my cat has not been fixed they should have tested it before releasing it back to me

25 December 2018

service

5

Very courteous staff

24 December 2018

sales

2

The centre only seems to want the person who handled the sale to answer any queries I have about my car. She has recently not been available and my messages have not been returned. I think any of the sales team should be able to answer queries.

21 December 2018

service

5

Great service with helpful advice.

20 December 2018

service

5

All bases covered by the team.

18 December 2018

service

1

As above . Have had to constantly chase for updates and despite promises to call back haven’t been returned . Referred the matter to BMW HQ

17 December 2018

service

5

I had prompt and excellence service from all members of your staff I encountered.

15 December 2018

service

5

Broke down everything that done during service and gave advice on tyres etc

15 December 2018

service

1.5

When asked to refit a piece of plastic which had fallen off driver's door frame was told it wasn't part of the job in hand.. It would have taken them 5 secs to do this as I was having difficulty.. Car not valeted!

14 December 2018

service

5

Good service and timely

13 December 2018

service

5

As usual, I received top class level of customer service at Stevenage. They are not my nearest MINI Centre - I drive further to them because they are so great. All staff are exceptionally professional yet still friendly. I enjoy my visits!

13 December 2018

service

4.5

Improved seating area and ambience whilst waiting. Time quoted for job was around one hour. Time taken was one hour but on arrival was told 1-2 hours which I think included a vehicle wash which was declined.

13 December 2018

sales

5

Emily was very helpful kept me up to date with the progress of my car and when I picked the car up she spent plenty of time making sure I was happy with everything

13 December 2018

service

4

The service was good

10 December 2018

sales

5

Overall great service, a slight mishap with my number plates but this was resolved very quickly and they were very apologetic

10 December 2018

service

5

Once the car was looked at the service was great

10 December 2018

service

5

Great efficient and friendly service every time. You have been servicing my Minis constantly since 2005

10 December 2018

service

3

Service & MOT were fine but the windscreen washer didn't work when collecting the car despite this being part of the MOT process

09 December 2018

service

4

Did take longer than expected.

08 December 2018

service

1

Appalling. I was told to deliver my car between 8-9, which I did. I had heard nothing by 4PM so called, was advised to come for 6PM. I did not leave the centre till 7:10PM, without the vehicle being cleaned. A complete waste of a day without my car.

07 December 2018

service

3

Long wait to get car booked in - almost 4 weeks

07 December 2018

service

4

Initial booking changed by Mini so I had to rearrange personal and business commitments

06 December 2018

service

3.5

The Service Engineer was very good (Ian), however I was given mis-information regarding picking up the car on a certain day, as well as warranty costs which was a little disappointing...

06 December 2018

service

5

Quick and reliable service, very friendly sales assistant who just can’t do enough for you

06 December 2018

sales

5

Its the second car I've purchased with Specialist cars and came back as my experience with them has always been good

04 December 2018

service

2

A little disappointed with the overall experience car went in with mini assist breakdown and was there for two weeks. It is meant to be seen within 72 hours.

04 December 2018

service

5

A problem was picked-up which had nothing to do with the reason the car was there having a brake fluid change. I was very grateful as it required a tyre change.

01 December 2018

service

5

Dealt with issue promptly .

28 November 2018

service

5

Convenience