As above. Also, when fault not fixed first time then Ian booked my Mini in for the next day to resolve the problem.

kept me up to date the whole time

Every detail was explained

Laura was helpful, knowledgeable and friendly. She helped me select the best model for me.

Laura - Great service.

I think you get good service but the wait to pick cars up is always long, even if advisors are sitting alone at their computer. I know you can get coffee/drinks but I'd rather be in and out quickly!

Courteous staff, efficient and knowledgable

I would have liked to have had the car washed but had to take it away unwashed as I had to leave.

I found the same excellent service as I had on my first purchase.

Good customer service although had to wait quite a bit to collect my car this time despite having received a call earlier to tell me It was read and to come and pick it up.

The problem with my cat has not been fixed they should have tested it before releasing it back to me

Very courteous staff

The centre only seems to want the person who handled the sale to answer any queries I have about my car. She has recently not been available and my messages have not been returned. I think any of the sales team should be able to answer queries.

Great service with helpful advice.

All bases covered by the team.

As above . Have had to constantly chase for updates and despite promises to call back haven’t been returned . Referred the matter to BMW HQ

Broke down everything that done during service and gave advice on tyres etc

I had prompt and excellence service from all members of your staff I encountered.

When asked to refit a piece of plastic which had fallen off driver's door frame was told it wasn't part of the job in hand.. It would have taken them 5 secs to do this as I was having difficulty.. Car not valeted!

Improved seating area and ambience whilst waiting. Time quoted for job was around one hour. Time taken was one hour but on arrival was told 1-2 hours which I think included a vehicle wash which was declined.

Good service and timely

Emily was very helpful kept me up to date with the progress of my car and when I picked the car up she spent plenty of time making sure I was happy with everything

As usual, I received top class level of customer service at Stevenage. They are not my nearest MINI Centre - I drive further to them because they are so great. All staff are exceptionally professional yet still friendly. I enjoy my visits!

Once the car was looked at the service was great

The service was good

Great efficient and friendly service every time. You have been servicing my Minis constantly since 2005

Overall great service, a slight mishap with my number plates but this was resolved very quickly and they were very apologetic

Service & MOT were fine but the windscreen washer didn't work when collecting the car despite this being part of the MOT process

Did take longer than expected.

Appalling. I was told to deliver my car between 8-9, which I did. I had heard nothing by 4PM so called, was advised to come for 6PM. I did not leave the centre till 7:10PM, without the vehicle being cleaned. A complete waste of a day without my car.

Long wait to get car booked in - almost 4 weeks

Initial booking changed by Mini so I had to rearrange personal and business commitments

Quick and reliable service, very friendly sales assistant who just can’t do enough for you

The Service Engineer was very good (Ian), however I was given mis-information regarding picking up the car on a certain day, as well as warranty costs which was a little disappointing...

A little disappointed with the overall experience car went in with mini assist breakdown and was there for two weeks. It is meant to be seen within 72 hours.

Its the second car I've purchased with Specialist cars and came back as my experience with them has always been good

A problem was picked-up which had nothing to do with the reason the car was there having a brake fluid change. I was very grateful as it required a tyre change.

Dealt with issue promptly .

Hard to see it being anything more - it was a straightforward mot

Great customer service. Like receiving the video from the technician

Convenience

All staff are pleasant and knowledgeable and do not patronise as we have experienced in the past from sales staff

They were efficient polite well mannered and did exactly what they said on the time they had agreed

Service is always to a high standard

Everything went smoothly

Car was not washed after being in for 2 days

Alls good

Whole process was easy start to finish - from booking the apptmt (getting a reminder, flexible on options for dates) through to drop off and collection, plus easy report on work completed and findings.

The staff and always friendly and helpful

Sales rep Darren Stone was very helpful