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Customer Reviews

service

5

We had a problem with the car that needed to be repaired quickly so that we could continue to use it. The centre made arrangements to fit us in that day with the repair which was done while we waited. Car returned cleaned and repaired. Thank you.

15 August 2019

sales

5

My experience at the Mini Centre was excellent, the Lady that I dealt with was professional and extremely patient.

15 August 2019

service

5

Prompt and kept informed

12 August 2019

service

1

See above- poor customer service, lack of communication, disorganised team and no prior check carried out on courtesy car.

11 August 2019

sales

5

George was very helpful without being pushy. Which was refreshing.

10 August 2019

service

4

Had a slight blip as the problem I had had broken again but was quickly resolved by very helpful staff who resolved the problem immediately

09 August 2019

service

5

Communication was informative and timely.

08 August 2019

service

5

It was raining and all was done to make things easy and comfortable for my wife including a chauffer to take her where she wished to go and later pick her up

08 August 2019

service

3

I had to reset the tyre monitor when the car was handed back and the clock time had been changed. Never happened before.

07 August 2019

service

5

The Receptionist is always very good, always welcoming and very friendly, pleasant and helpful. The Service Engineer who I spoke to when collecting my Mini was very informative, pleasant and reassuring. He took time to help, explain and advise me.

06 August 2019

service

5

Your usual friendly and honest service.

02 August 2019

service

5

All went according to plan

02 August 2019

service

3.5

George Eales is a credit to the organisation in Sales. Professional, knowledgeable and worked well to resolve issues for us. He was on holiday when we collected the car, so we waited for his return to help with problems we had.

02 August 2019

sales

5

Faheem was excellent. Quick, efficient and understanding.

01 August 2019

service

2

See above.

25 July 2019

service

4

Work completed to my satisfaction

25 July 2019

service

2

The service facility is simply too busy. Long lead times to get car seen to (even as an emergency). When I picked the car up, I was left waiting for half an hour as the receptionist had forgotten to tell the service agent that I had arrived.

20 July 2019

service

5

Excellent service - my car was collected and returned to my place of work in hitchin on the day it was serviced

19 July 2019

sales

5

The team were professional and helpful. they provided me with all the answers I needed and I feel like it was a great experience - the only issue was the late delivery as described above. Other than this, it was faultless and I love the car.

10 July 2019

sales

5

Kate Said what would happen, it did happen. Difficult to think of anything wrong. Very smooth transaction

10 July 2019

service

5

Everything went to time

10 July 2019

service

3

Was told it had been vacuumed but when I opened the boot (the space behind the back seats) this had been missed and was the most in need.

09 July 2019

sales

5

Great service from both Ian and Laura.

09 July 2019

service

5

So helpful from start to finish. Something went wrong and it was sorted without any problems

09 July 2019

service

5

The team at mini could not have been more helpful and welcoming

08 July 2019

sales

5

Laura Marshall at the Stevenage branch was super! great experience, 2nd car I have bought off of her and I will be going back :)

03 July 2019

service

1

Same as last answer they didn't do their job properly.

03 July 2019

service

2

Having been called to say car ready we arrived to a 35 minute wait.

02 July 2019

sales

5

Came very quickly after order. Was kept up to date with progress.

02 July 2019

sales

3

Not totally satisfied due to communication as stated above. I felt like once my order was made there was a lack of interest shown. I do not think it's appropriate to ask people to complete a survey on collection of the car in front of sales person.

26 June 2019

service

2

My car was not vacuumed in the back, only the front mats. The car was not washed, as bird droppings were still on the roof. Even the man who drove the car back to my house mentioned it. I did ring mini but was put on hold for a long time so gave up.

25 June 2019

sales

5

Darren was fast & efficient

18 June 2019

service

5

See above excellent service and good customer applications which helps to understand what has been done on my car. I would give overall score of 5 out of 5 and not the 4.8 this system keeps recommending which is annoying.

17 June 2019

sales

5

Friendly and professional attitude.

14 June 2019

service

5

First class service offered. Video of inspection best idea ever as first time underneath of car has been seen by me. Used to use Barons at Borehamwood but found them useless compared to Specialist Cars Stevenage.

13 June 2019

service

5

On time and and totally satisfied

13 June 2019

service

5

All straight forward, courtesy car, etc.

13 June 2019

sales

4

Car arrived on time with regular updates

11 June 2019

sales

5

Friendly and welcoming

10 June 2019

sales

5

Ian and Darren looked after us as usual and always kept us in the loop with what was happening

08 June 2019

service

4

The staff were very obliging and understood my old age request that the work be completed before the rush hour.

08 June 2019

service

1

No contact once car was ready , email sent

07 June 2019

sales

5

Very easy apart from the finance which had nothing to do with the team at Stevenage

05 June 2019

service

1

I wasn't updated with progress of my car with it coming in for only an ambient engine management light on. Very poor communication

04 June 2019

service

3

Vehicle returned showing warning sign for front brake pads. Either new pads or computer reset required. Warning lamp was not showing when vehicle taken in for service.

04 June 2019

service

5

Helpful staff

03 June 2019

service

1

See above. Waited 3 weeks for appointment even though I said my brakes were rubbing - by the time the car was services the brakes and discs on the rear were completely shot and I had been borrowing another car.

03 June 2019

sales

5

very good service and kept well informed

03 June 2019

service

5

Professional and efficient

03 June 2019

service

5

Efficient service