I have purchased a lot of cars over the years and Darren Stone is the best dealership contact that I have ever dealt with. He understood my needs instantly and delivered in spectacular fashion. I'm very grateful to Darren and will recommend to others

The service I received from test drive to purchase was fantastic. And my mini arrived from the factory in record time.

very well looked after by service coordinator and despite delay in providing spare part well looked after with loan car

Car left at 0830 still not ready at 1800. No alternative transport. Left messages to clarify time frame. Garage a distance from transport had to get trains. Expensive. Lots of waiting around.

Staff very friendly and accommodating.

Reasons above. Very, very poor customer service

Parking difficult.

See above, I am a long standing customer and have always received personal and efficient service.

Quick, knowledgeable and greeted with a smile.

Everything went smoothly, noissues

Booked a while you wait appointment. Was told would be 2 1/2 hours but after 3 hours went to Reception to chase up and told one of the car washes was broken and my car was waiting to be cleaned. Bad that none of the staff bothered to keep me informed

I was very satisfied with the experience

Kate Humphries from the Stevenage branch was extremely helpful and knowledgable and made the whole process very easy.

Good outcome but not enough staff so had to be a bit pushy to get served when I came to pick up the car at the agreed time - was told could take some time. After explaining that it wasn't acceptable I was seen

Rang to say car ready yet it had a puncture so had to wait an extra day. Also was not given estimate of oil change service which seemed excesive at 250

I had an issue with the gear linkage failing. I asked for a diagnostic and the earliest it could be done was a month away. I need my car and had to get it sorted elsewhere. With out the diagnostic to help decide if it was a manufacturing fault

Total frustration in trying to find out how service was going. Had always checked around midday to see when car would be ready, always given accurate time, and very polite service provided

Knowledgeable, professional, reliable.

I was told the MOT and wash would take between 1 hr 30 mins to 2 hrs and it took over 3 hours and only got halfway through the wash.

My steering wheel was replaced but it is the wrong steering wheel - I bought this to customer service attention the moment I collected my car and weeks on nothing has been done and my calls are not being returned.

Clear information. Kept Informed, confident that work Will be carried out correctly

Nice work.

George was extremely helpful and talked me through the process. Loved the updates of how the car was being built in the factory! Could not fault the service I received throughout the purchase.

A simple Brake Fluid service was difficult to book because nobody answered the phone booking line and on the day there was a dispute on who should pay despite the fact that upon booking it had been agreed that the work was part of my 5 y service plan

I have had very, very poor experiences with my BMW i3 service at Sepcialist Cars, so I had an expectation that this too would be problematic, but no issues.

Front right rim tiers were damaged.. there was no details provided what they have serviced. Had requested car to be washed but it was just sprinkled with water and was still wet.

It was very easy to spec the car and we were informed all the way through the process what was going on.

On time job done

Repair to wheel completed within the time specified.

David Downing said that he would contact the Warranty Dept to see if they would refund some of the cost of the new part, given its age and call me back within 2 days. So far, no contact has been made (one week later).

Repairs carried out to my satisfaction

They didn't do what I asked for and did not fix the problem.

Extremely knowledgeable, helpful, courteous. They took great pride in the product, in ensuring the model was right for my needs, they listened, nothing was too much trouble. I could not have wished for better.

Excellent customer service from a knowledgeable and helpful salesman who identified all the key features I wanted from my car.

Salesman did organise courtesy car at short notice. Nervous customer, he tried to be positive and reassuring through order process

See above

I was not called to update me on my service until half an hour before the garage was due to close. I had to call several times for an update, nobody got back to me. I eventually had to walk there as nobody called to arrange a pick up from my work.

Queried something with our contact and he was extemely helpful in speaking with MINI to sort it out. Liked the video recorded of the service to show the brake pads. Turned out we didn't need new brake pads despite the chats to MINI.

Easy to arrange and carried out as explained. (Car returned spotlessly clean as well.)

great service and good wash

Kate Humphrey was so friendly and made me feel at ease throughout my experience of selecting and collecting my car. I had so many questions throughout the process and she explained everything really well even when I had to contact her a few times.

Very hard to make an appointment as nobody answers the phone in the service department. My Mini was booked in for a MOT and when I collected it , I was told it had had a service as well. I was told we had been contacted about this although we hadn't

Service took longer than expected

Again the personal service and being kept up to date regarding when my car was ready for collection

I called in the morning spoke to a very polite lady who got me booked in straight away and was able to pick my car up the same day.

Didn't have to wait too long to get warranty photos taken, but dealership failed to contact me when they said they would and 1 week later, despite me making a follow up call to understand next steps, I still have not been updated on progress.

service as expected

Didn't resolve the issue. Poor contact. Had to keep calling and no one answering. Poor communication between staff members.

Can't believe I was given this amazing video clip of my car MOT WHILE I WAS SITTING WAITING. Then given full details for my to look at so I could process it before paying & speaking to a friendly member of staff. ??????

I would've liked to have been kept informed about the progress of my car. In the end I had to call the garage, to find out that they would be keeping it overnight.