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Customer Reviews

service

1.5

Asked for car to be ready before school run/Stevenage rush hour but work was put back to accommodate others. Told it would be ready at 5pm. Knew, from past experience, this wouldn't be true but turning up at 5.30, still had to wait 15 mins.

03 October 2019

service

2

Car took ages to service because the informed me they were very busy. I don't care if the have throughput issues. Also when I did come to collect my car, i was kept waiting while staff sat at their desks appearing to do nothing

03 October 2019

service

1

No communication, no reply to emails, car took 11 weeks to repair

03 October 2019

sales

5

Your staff at Mini Stevenage have been amazing!!! Very knowledgeable ,polite and courteous . Especially George and Matt!

02 October 2019

service

1

In my opinion they tried to rip me off on the covered service

02 October 2019

service

4

It was good, not amazing. Time was totally off from estimated and not very well updated on realistic time frames. Why have you made the service area so corporate, it's lost it's feeling from previous.

02 October 2019

sales

5

When we first went into Specialist Cars, Laura immediately saw that we had 3 small children and so arranged for us to test drive the Countryman for 24hrs at our convenience. When we went on to purchase the car she was able to beat a quote we had.

02 October 2019

service

2

Total mixup on their part regards booking date. Thank goodness for the telephone reminder we had received. Used this to prove our arrangement. The receptionist did her upmost to rectify the matter.

30 September 2019

service

4

Excellent agent picked up and returned car. Disappointed that the boot of the car hadn't been vacuumed and cleaned.

29 September 2019

service

3

This service was brilliant, but previous service have been very bad, so it's great to see an improvement but I'm hoping it's not a one hit wonder.

28 September 2019

service

5

The staff at Specialist Cars in Stevenage are thoroughly professional and very helpful.

28 September 2019

service

2

As above. One great thing - the receptionist greeting on arrival and the drivers that picked me up and dropped me to the station were really polite.

27 September 2019

service

5

They are always very helpful and courteous, and they give me excellent service. The waiting area is pleasant, too.

24 September 2019

service

4

I would like to have spoken to a mechanic or service man about the service report.

24 September 2019

service

5

Spot on from start to finish

24 September 2019

sales

5

I'm deaf and difficult to please, George was outstanding from start to finish. Nothing was to much trouble and I was kept up to date after I had chosen the car. The team were always pleased to see me, Everything was explained in detail.

23 September 2019

service

3

Despite having the vehicle since the morning did not look at it till the afternoon, which resulted in needing to keep the car overnight and a whole extra day. Still a problem with the vehicle that was sup[posed to be dealt with.

23 September 2019

service

2

The front desk, especially Ian are very polite and courteous. The mechanics seem to struggle. We have had to return three times with the same problem not being fixed.

22 September 2019

service

1

Very poor comunication

22 September 2019

service

5

Excellent experience from start to funishy

17 September 2019

service

2

I was kept waiting for 1.5 hours, with a 4 year old, after being told i could collect my car, this resulted in him going to bed late and ruining the next day, due to tiredness. My car wasn't even cleaned despite specifically asking for this service!

16 September 2019

service

2

They broke my car knowing full well I'm disabled and left me without a car was not helpful in helping me just told me to contact motability

16 September 2019

service

5

No problems adequate staff and timely.

14 September 2019

sales

5

Felt valued

10 September 2019

service

3

It took 2 hours for an MOT, brake fluid change and end of warrant care check! I was not expecting to be kept waiting so long.

09 September 2019

service

2

Upon collecting the car after service, no one told my husband there was an issue. Going through the paperwork we saw there was an urgent issue with glow plugs. This was confirmed when we called, but the promised return call from scheduler never came.

08 September 2019

sales

5

Really liked our salesman George Eales. He was very approachable and knowledgeable about the car. I felt I could ask him anything about the car. He was always easy to get hold of and the whole experience was great.

07 September 2019

service

4

Very good

31 August 2019

service

5

Nice environment, friendly staff and good service.

31 August 2019

service

3

My Mot showed I needed a back number plate bulb. Which I agreed to. But when I came to collect the car it had not been done. The ladies was very helpful "I'll get it done. It only takes a couple of mins." sure enough a few mins but got charged £33.

30 August 2019

service

5

Everything was fine

30 August 2019

sales

4

Service is good but feel having to pay a delivery charge to have the car delivered to the local mini garage is ridiculous. I had to pay to have your car delivered to your garage, so I could buy it from you.

29 August 2019

service

2

I was asked to drop my car before 9am. I received a call to say my car would be ready at 5.30. I was then called at 5.15 to say my car was ready it was going for a wash and would be ready at 6.30! My car was washed with the windows open.

19 August 2019

service

1

Once again did not do what was asked

18 August 2019

service

5

Dropped off at work, picked up at the end of the day and service all completed under TLC with a quick wash.

17 August 2019

sales

5

My experience at the Mini Centre was excellent, the Lady that I dealt with was professional and extremely patient.

15 August 2019

service

5

We had a problem with the car that needed to be repaired quickly so that we could continue to use it. The centre made arrangements to fit us in that day with the repair which was done while we waited. Car returned cleaned and repaired. Thank you.

15 August 2019

service

5

Prompt and kept informed

12 August 2019

service

5

Very positive personal experience

12 August 2019

service

1

See above- poor customer service, lack of communication, disorganised team and no prior check carried out on courtesy car.

11 August 2019

sales

5

George was very helpful without being pushy. Which was refreshing.

10 August 2019

service

4

Had a slight blip as the problem I had had broken again but was quickly resolved by very helpful staff who resolved the problem immediately

09 August 2019

service

5

It was raining and all was done to make things easy and comfortable for my wife including a chauffer to take her where she wished to go and later pick her up

08 August 2019

service

5

Communication was informative and timely.

08 August 2019

service

3

I had to reset the tyre monitor when the car was handed back and the clock time had been changed. Never happened before.

07 August 2019

service

5

The Receptionist is always very good, always welcoming and very friendly, pleasant and helpful. The Service Engineer who I spoke to when collecting my Mini was very informative, pleasant and reassuring. He took time to help, explain and advise me.

06 August 2019

service

3.5

George Eales is a credit to the organisation in Sales. Professional, knowledgeable and worked well to resolve issues for us. He was on holiday when we collected the car, so we waited for his return to help with problems we had.

02 August 2019

service

5

Your usual friendly and honest service.

02 August 2019

service

5

All went according to plan

02 August 2019

sales

5

Faheem was excellent. Quick, efficient and understanding.