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Customer Reviews

service

1

After my last experience I said I would never return but I did and I am kicking myself for it.

26 November 2020

service

1

I was originally happy with the service but the driver who collected and dropped off my car neglected to tell me that I was out of petrol. I had a baby 6 weeks ago and today was the first day I could drive, got in the car and it was reading 0 miles

26 November 2020

sales

5

Love my new mini

22 November 2020

service

5

Communication good

21 November 2020

service

5

Very professional

18 November 2020

service

5

Efficient, polite and helpful. Always kept me informed and double checked we were ok for booked in delivery date.

17 November 2020

service

5

Could not fault service

16 November 2020

service

4

Very straightforward and no issues.

16 November 2020

service

5

Charlie was very helpful & kept me updated

16 November 2020

service

5

Easy process and work completed as expecred

15 November 2020

service

4

Tyres very expensive

13 November 2020

sales

5

Great showroom displaying all colours and trims which made decision making easy even though we purchased during lockdown

12 November 2020

sales

5

I was kept updated throughout the process. Kate was easy to get hold of and happy to explain the process to me.

11 November 2020

sales

5

Friendly and give me good ideas my car

11 November 2020

sales

5

every thing was relaxing and no pressure from sales staff who welcomed me with respect

10 November 2020

service

4

Everyone was friendly and efficient

09 November 2020

service

5

Good communication, liked the mechanic video

09 November 2020

sales

5

Quick safe easy

09 November 2020

service

5

Good. A thorough service.

09 November 2020

service

4

Technician was very good and they provided a solution.

08 November 2020

sales

5

Kate was great

05 November 2020

sales

5

Laura Marshall at Mini, Stevenage was friendly, knowledgeable and was the main reason I went for a new mini, having been let down by 3 sales people at nearer branches to me. She was certainly worth going the extra mile for.

05 November 2020

sales

5

Very pleased with service,

03 November 2020

sales

5

Got given all the information I needed, was kept up too date whilst my car was being made.

03 November 2020

sales

5

Nice and friendly always going the extra mile

03 November 2020

sales

5

The Mini Electric was a new model so there were certain aspects that the team had to learn... could a tow bar be fitted, the level of grant etc. It was also the first few days after the lockdown, so it was not made easy. Charlie was great.

02 November 2020

service

5

Even during these Covid times, the check in process was quick and safe. The service was carried out exactly within the timescales advised, and the receptionist was friendly and welcoming.

27 October 2020

sales

5

I cannot fault the car or the experience that I received.

26 October 2020

sales

5

Good customer service

26 October 2020

service

5

Solved the problem I was having with my vehicle efficiently

24 October 2020

sales

5

As before, well informed sales professionals

24 October 2020

service

5

Had a problem and they fixed it.

23 October 2020

sales

5

Professional and friendly service.

21 October 2020

sales

5

The process went smoothly with the car being available ahead of time.

17 October 2020

sales

5

The staff are lovely, friendly and cannot do enough for you.

17 October 2020

service

5

Listened to my requests, hosted me as I waited then cleaned my car....couldn't be better.

16 October 2020

service

5

Helpful, efficient staff. Prompt response to email query. Could not fault the service admin team.

16 October 2020

service

5

It was an MOT and brake pad change and all seems fine.

15 October 2020

service

5

Within timescale, service completed, like the video.

11 October 2020

sales

5

Efficient, friendly, covid safe.

10 October 2020

sales

5

Friendly car sales person and nice to deal with

10 October 2020

sales

5

All information covered, I was informed about my insurance, through to optional colour extras/ and all pricing was made clear

10 October 2020

service

5

The mechanic pointed out which items need attention urgently and took notice of the items which I felt needed looking at and dealt with them efficiently

08 October 2020

service

5

Very good experienace and friendly customer service

04 October 2020

service

5

Knowing my car had been serviced by first class technicians and knowing if there was a problem I could consult the service staff.

04 October 2020

service

5

The service was really good and the COVID precautions were clear, sensible and ensured staff and customers remained safe.

03 October 2020

sales

5

So satisfied with the service

03 October 2020

service

5

Good service...... no problems.

02 October 2020

service

5

The first contact with a lady was reassuring and very helpful. When I dropped the car off the gentleman was very polite. I was kept informed of the progress by Angel and the car was ready when I was told it would be, cleaned and the fault rectified.

01 October 2020

sales

5

George Eales was so helpful, he went through all aspects of the car