Kate at Stevenage has been great to deal with

The staff are lovely. I've had a few Mini's now and they are always really helpful and happy to listen to any query and question that crops up. The whole experience is just really great!

Nice and easy service. All employees were helpful at sorting thing out quickly - from dropping my car off, to getting the courtesy car ready. I was greeted immediately by staff with smiles and offered a seat and coffee.

Excellent service

nice helpful staff

Friendly and efficient service in all respects - every time!

Asked for a report on something and was given good advice, not just charged for something that didn't need doing yet.

Good customer service

Entire procedure was easy. Professional

Cont from above....to see that the pads were only 70%worn. We don't do many miles in this car and so could have delayed that element. The warning light still appears - told that it is due to battery - needs to be driven more. We understand that.

All questions answered and sales person was great to deal with

All the work requested was carried out and I was informed when my car was ready to collect.

Lady who served me very polite.

Smart, comfortable premises. Polite and respectful staff.

Good service, very helpful staff.

Very efficient and friendly. Good communication.

So quick & accommodating.

On a wait service, they kept me fully informed at all times and organised a follow up promptly in a party that was ordered in under warranty.

I had requested a courtesy car which allowed me to go to work and the work was dealt with timely

My car was fitted in at short notice. Staff were fantastic. Service and valet superb. Car felt like new.

A lot quicker this time and not left with out know what's going on.

Car under warranty but still treated like a paying customer

Charlie Dennis at the dealership in Stevenage was excellent. He was attentive, knowledgeable and supportive. First rate service

Great service, very helpful

Always provided good customer service. Collect and deliver the car each time which is really helpful.

Originally told car would take 2 hours so could sit and wait. Turned out they needed it for 2 days.

Car was collected and delivered back with no hassle by very professional person.

A long wait as always

Polite and helpful staff

Car was ready prior to agreed time, very comfortable waiting area with refreshments

booking an MOT easy, nice and clean area to wait, tv and free tea/coffee, took a bit longer however the car was washed/cleaned to a high standard

Received quote for work to be done by phone & ticked to agree to cost. Imagine my confusion when the garage was trying to charge almost double when I finally managed to speak to someone. The error was due to new software I was told.

It was quick and easy

Very happy with service , no issues

There had been a problem with booking the service but they still made room at the time with no issues

Easy to arrange the service, many options available to suit a busy schedule- I chose to wait for my car- comfortable waiting area, friendly staff and coffee available. Service turnaround approx 90 mins- a video Showing me the service in progress.

Labour charges are too high.

The service and video are all very helpful

3 hours for a service was quite a long wait.

The customer service I received was outstanding from start to finish.

All good, slight issue with return of car resolved by Angle who arranged for a car for me.

completely satisfied with service given from booking to collecting the car. Kept updated throughout the day via text. Good waiting area

V happy with booking in over the phone & reminder call. The waiting area was really comfortable & I appreciated the sales staff coming to find me to check the car in. Shame that the hot drinks machine was out of service. Please switch the tv vol off.

Very happy with the service

I had to keep chasing for updates and ad I said they documented a small oil leak but didn't do anything about it or even ask me whilst the other works were being carried out.

Helpful staff

I was the one who would have to phone for updates. I'm still waiting for news of an item I ordered 2 weeks ago?

The service itself and the experience on the day were great. The lower score was for the communication and booking call handlers.

Easy to book, and completed in the time frame. The lady dealing with me (Angel) was a pleasure to deal with, very professional and a credit to Mini.

A good job seems to have been done.